Message Box Development

Leading at Light Speed is a new leadership book by Eric Douglas detailing the 10 Quantum Leaps to build trust, spark innovation, and create a high-performing organization. Workplace Communication is such a big deal to us we dedicated all of Chapter 8 entirely to that subject..

First, we need to understand what are core message is. What is the message that we wish to convey to people regardless of type of audience?. We can think of communication by the term “message box”.” It contains one to three key messages that drive all your communications. If you have already dug through the beginning chapters of this book then you already know where to go; that’s right, off to find your purpose, core values, and vision.. Those speak to the impacts and outcomes you’re trying to achieve and should be the heart of your message.

For example, if you want to calm a worried customer let your message Box clearly show that the highest priority is still the “customers and employee’ safety”.If you are asked how the company will deal with financial setbacks, immediatly make it understood that the highest priority will still be the customers and employees safety.The Message Box can and should be the base of all the communication. It can be hard to stay in the box, but practice makes perfect. It can feel repetitive and creatively stifling. But, in the terms of consistency and trust building, the effort is well worth it.

Remember that your message box should contain 1-3 simple messages. These principles are something that everyone in the a for mentioned group should be made aware of. Don’t try to customize your message to fit a specific group. Over time, people will hear different messages, and they’ll perceive you and your company as opportunistic or disingenuous. On the other hand, if all your communications are driven by your company’s purpose, core values and vision, people will sense the level of commitment and integrity.

For example, if a company specializes in analyzing the key indicators of future performance in publicly traded companies, then the Message Box might hold that promise and vision for the masses to see. We are guided in everything we do, by our core values of innovation and integrity..And although it may not look that way from the start, it can be that simple.

Take this free work survey to see if your organization practices the 10 Quantum Leaps of high-performing organizations.