http://www.youtube.com/watch?v=e6ijkmi4O4Q
Following Up versus Following Through
By Scott Zimmerman, Partner in The Cyrano Group
&
Dr. Tony Alessandra, Partner in Platinum Rule Group
What is your “follow-up reputation” in your business? Is it ‘always and promptly’? Or, is it ‘usually fairly timely’? Or, could it be ‘doubtful it will get done’? The highest performers keep their promises and exceed the [...]
When attempting to obtain an objective appraisal of the way any area of your business functions, it can be difficult to ensure that the information you receive can be interpreted, worked upon, can lead to practical change. In gauging and optimizing call centre performance this can be notoriously difficult for a number of reasons, which [...]
Have a customer service center could be so expensive if you don’t try to make an efficient business plan that make you have all things under control. What is a customer service center that you can afford? There are several possibilities and things you can do to get the resources you want. In this digital [...]
Everybody can talk about tips and tricks to make better what a lot of people are doing good or perhaps bad, but we should talk about the best practices that you should apply in call centers to increase efficiency, save time and make that your customers feel happy for more time –or all the time [...]
Recruitment is always a challenge in several companies and business and no matter the type of business you have there is a general concern about that. When it comes to call customer service centers we should have several requisites and standards that we must evaluate during the recruitment process. Hire a customer service agent, supervisors [...]
One of the biggest challenges of call centers is make their customers feel fine and comfortable. As matter as fact, when we are working supervising a call center is good that you train your staff –customer service agents- to do their best in this aspect. As matter as fact, the customer service call center should [...]
It is not surprising to us nowadays that customer loyalty has become an incredibly tenuous and fragile thing. Often when tracking down the contact methods of a company whose customer management or customer care department is on the poor side, the first search result you will find is a customer action forum, in which [...]
