Very poor customer services can have a major negative affect on profits, sales and the reputation of a company. In the most damaging of situations it can even bring a company down to where they can no longer exist in business. Excellent customer service is without doubt an extremely important part of any company as [...]
Very poor customer services can have a major negative affect on profits, sales and the reputation of a company. In the most damaging of situations it can even bring a company down to where they can no longer exist in business. Excellent customer service is without doubt an extremely important part of any company as [...]
Companies that are part of the supply chain such as manufacturers and wholesalers can often benefit enormously by conducting their own b2b customer satisfaction survey.
Improving the relationship between wholesalers and their suppliers and also between wholesalers and retailers brings potential benefits that will help improve the product in terms of:
Quality, range and design
Delivery method, speed
Communication, [...]
This morning the sun is shining bright outside as you and sit comfortably in your office. With a cup of hot coffee by your side and memories of your last holiday still fresh in your mind, even if you say so yourself, today at least, life is sweet.
As you take a sip of your [...]
How to create a survey using Survey Galaxy
Designing surveys is easy; or is it? The truth is that writing surveys is easy but writing surveys that will be effective is a little bit more difficult. The following twenty tips will help you write more effective surveys.
1. What is the purpose of the survey?
There [...]
Why bother?
Good customer service is the life blood of any business. New customers are important but good customer service will help generate customer loyalty and repeat business. With each satisfied customer your business will secure many more customers through word of mouth and you should always keep in mind that if you are not taking [...]
