Companies that are part of the supply chain such as manufacturers and wholesalers can often benefit enormously by conducting their own b2b customer satisfaction survey.
Improving the relationship between wholesalers and their suppliers and also between wholesalers and retailers brings potential benefits that will help improve the product in terms of:
Quality, range and design
Delivery method, speed
Communication, [...]
How to create a survey using Survey Galaxy
Designing surveys is easy; or is it? The truth is that writing surveys is easy but writing surveys that will be effective is a little bit more difficult. The following twenty tips will help you write more effective surveys.
1. What is the purpose of the survey?
There [...]
Why bother?
Good customer service is the life blood of any business. New customers are important but good customer service will help generate customer loyalty and repeat business. With each satisfied customer your business will secure many more customers through word of mouth and you should always keep in mind that if you are not taking [...]
