Companies that are part of the supply chain such as manufacturers and wholesalers can often benefit enormously by conducting their own b2b customer satisfaction survey.
Improving the relationship between wholesalers and their suppliers and also between wholesalers and retailers brings potential benefits that will help improve the product in terms of:
Quality, range and design
Delivery method, speed
Communication, [...]
Although there are distinct advantages to conducting regular employee satisfaction surveys online to measuring employee satisfaction - there can also be risks.
Documented here are the main advantages, considerations and the possible risks to conducting employee satisfaction surveys online.
Advantages
Identify Problems - Surveys are can be very effective in identify problems areas before they become serious, [...]
The benefit of running an annual employee survey has for a long time been widely accepted but many organizations have been put off by the amount of effort that is required.
Many organizations who have bit the bullet and conducted their own internal employee satisfaction surveys have often relied on word-processors to allow them to [...]
If not repaired it doesn’t take long for a building with one broken window to quickly turn in to a building with a lot of broken windows. Resolving problems when they are small will prevent them from developing into serious problems.
When considering the level of employee satisfaction the same is true. Dissatisfaction can spread rapidly [...]
How to create a survey using Survey Galaxy
Designing surveys is easy; or is it? The truth is that writing surveys is easy but writing surveys that will be effective is a little bit more difficult. The following twenty tips will help you write more effective surveys.
1. What is the purpose of the survey?
There [...]
Why bother?
Good customer service is the life blood of any business. New customers are important but good customer service will help generate customer loyalty and repeat business. With each satisfied customer your business will secure many more customers through word of mouth and you should always keep in mind that if you are not taking [...]
